Shipping & Return Policy
Shipping Policy
1. Processing Time:
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Orders will be processed within 1-2 business days after payment confirmation.
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2. Shipping Time:
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US customers can expect their orders to arrive within 2-6 business days.
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3. Shipping Costs:
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Shipping costs are free for customers within the US.
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For international customers, please contact us at support@kihomi.net or via chat for shipping cost details.
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5. Order Tracking:
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Tracking information will be provided once the order has been shipped.
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Customers can track their orders through our website.​
Return & Exchange Policy
1. Return Period:
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Customers have a 30-day window from the date of delivery to initiate a return.
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2. Eligibility:
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To be eligible for a return, the item must be unused and in the same condition as received.
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The item must be in its original packaging.
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3. Return Process:
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To initiate a return, customers must contact our customer service team via support@kihomi.net
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Customers are responsible for return shipping costs, except in the case of a defective or damaged product.
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4. Refund Process:
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Refunds will be processed within 3 business days of receiving the returned item.
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The refund will be issued to the original payment method.
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5. Exchanges:
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For exchanges, please contact us via email at support@kihomi.net
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6. Damaged or Defective Items:
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In the case of receiving a damaged or defective item, customers must contact us within 7 days of receiving the order.
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We may request photos or other evidence to assess the issue.
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7. Non-Returnable Items:
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Certain items, such as gift cards, are non-returnable.